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Everything was done in a timely manner. I had questions that were answered and I was provided friendly service! The staff greeted, very courteous and professional. All smiled and friendly the whole time. Answered all my questions. Invited m Invited me to come back if I need to get topped with oil in the future that was a plus and to air my tires if needed. The experience was great. Angelo s. I drove up their was no wait I pulled in received an emissions test they were very professional and we were on our way now I kno Claudia V. Staff was extremely friendly and fast!
Mike A. Greg T. Once inside the garage it took a long time to get the service completed. It was a holiday, they were super busy and could have b It was a holiday, they were super busy and could have been short of technicians. Quick service and friendly. Chevy truck 1. I take both my trucks there no issues every time they do it good job. Eli Q. Everyone is very professional. The staff always services my vehicles in a professional manner.
M Huff. Very professional staff. Great timing Friendly staff. Eric L. I have had better and quicker service previously. Service technicians were awesome. The manager was very knowledgeable and explained the type of oil and the frequency of the oil changes. His staff was very profes His staff was very professional and completed their jobs with great care. I was very satisfied with the performance of this store and will be coming back for future oil changes.
They called around to get one delivered to be They called around to get one delivered to be installed for me while they did the flush and saved me from having to replace it myself later. They went above and beyond in this case and I would recommend them to anyone. A thorough check was performed on my vehicle including topping off fluids.
I did not experience this during my last visit so I w I did not experience this during my last visit so I was pleasantly surprised. This location always has a friendly staff. They take great care of my car. This location is always busy but quick. If you come i I always feel like they go beyond what the other service centers offer. I will be back! Every single person working there treated me with kindness. My oil change was done quick. Lorenzo and his team are the nicest people to do business with! All top notch professionals..
Tom S. Manager was very personable and professional as well as other personnel. Laurence P.
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We always bring our vehicles here! The service is always tremendous! Cheryl H. RICK E. Really good technicians and professionals to your car needs. The customer service reps were excellent and highly knowledgeable. Time spent was minimal even with the 12 minute wait to be serviced. Technician knew what oil to use and went straight to work. Greg h. I have been to various oil change places when I drove GSA cars and also when I had to maintain a family owned fleet of up to 5 c I have been to various oil change places when I drove GSA cars and also when I had to maintain a family owned fleet of up to 5 cars at a time.
I found when I bought my sons Millenia that valvoline had a maintenance record for it. I also get my emissions tested there and with one exception I have always had a positive experience in that specific process. The displeasure was related to engine error fails. Only a partial fault of store information given. Good detailed quick service. The guys were very friendly and my company will be using your services moving forward. Arriving early, just pulled right in. Everything was done quickly. Jerry G. It just went from link to link. I showed it to the store I showed it to the store manager and was told to go to the library to print it.
I have a new computer and ptinter.
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I didn't need to go to the library. Also I drive a diesl and would like to get dicounts for oil changes on it. I will be going to Jiffy Lube for that dicount since they give them for diesl. Terri H. All the employees are friendly and knowledgeable. Will not go anywhere else, for service and convenience. Dominic did a great Dominic did a great job. If you groupon service it should be complete when sold Very friendly greeting and services were explained.
Great visit. Very friendly knowledgeable staff. Service was outstanding. Quick effective no pressure service!! Debbie R. The tech was very courteous and friendly. He let me know everything that was being done. Fast and very friendly. This price is way over the norms. Very professional and knowledgeable staff I was in and out fast and employees are awesome nice and friendly. Jose Villa, Albuquerque, NM. The crew was super cool and very efficient. They work well together, it was like an ant hill.
Kudos to the manager whomever it i Kudos to the manager whomever it is. The technicians were awesome. They went above and beyond to get my car serviced and answer my questions. Ralph E. The staff was friendly and thorough with my vehicle. Dominic explained the emissions certificate to me with patience and profess Dominic explained the emissions certificate to me with patience and professionalism. Thanks for everything. E Downs. They were quick courteous and knowledgeable. Good service, polite workers, fair price. Robert C. The crew working showed confidence in there job, and were offering help to each other, curticy given to each other was great, wh The crew working showed confidence in there job, and were offering help to each other, curticy given to each other was great, which makes it so easy to give to customers.
Carmen C. Excellent customer service. Technician was professional and knowledgeable. Very fast service and friendly staff. I was very pleased with how courteous and efficient the staff was. All very friendly and helpful. The service was fast and accu The service was fast and accurate. Will definitely be coming back to this location for my next oil change. Rachael K. I feel welcome, they are quick, and friendly. They got me in right away. They had just opened on a Sunday and were short staffed. I had a great experience with the Specialist I had a great experience with the Specialist and he did a great job.
We related right away and made each laugh. I love that! I come from way down in South Valley to this specific Valvoline even though there are many oil change businesses closer. Lorenzo, the Assistant Manager is exceptional. Professionalism and technical knowledge of employees. Betty Jo. Professional friendly workers. James B. I have been using this location for years and have never had a I have been using this location for years and have never had a bad experience.
Manager was competent and direct her staff accordingly. I always go there and they have always been fast and efficient. The only thing im sure they did was change the oil. They saw that I had more miles before I needed an oil change. So I only got wipers. Judy M. Drove my car on the ramp which I feel uncomfortable doing. Was able to get my emissions as well. No pressure for additional serv No pressure for additional services.
Madi G. All employees are super friendly and takes care of their customers very well! As a valued customer I always go back and refer th As a valued customer I always go back and refer their amazing service to others. Quick service, very helpful, explained need for items. No one pushed me to buy other products.
We're both friendly. Kind, intere Kind, interested to provide their best service. Kait R. When I took my car in they made me feel very welcomed and helped me with any questions I had! All of them were really friendly a All of them were really friendly and genuinely wanted to help. Friendliest, quickest service in town, albeit a bit pricey. Great staff in the Golf Club road store. Chris m. The were excellent with pricing and best oil for my vehicle.
Treated my car very careful. Teresa R. Friendly, knowledgeable staff and quick service. This location was awesome. Techs and manager Jonathan was great. I will for sure return to this location on golf course. But no As matter of fact I am working on statement and a complaint how rude and disrespectful this manager Justin was. The district manager will be hearing about my very unhappy experience with this manger.
I always went that location it will never happen again I told friends and family in this area to not go to this store. Duncan Floyd. Thomas A. Technician was informative,courteous. No wait time and all the staff were friendly and professional. I like that I can stay in my car and am done quickly. Doug W. The staff was knowledgeable, fast and super friendly. Nothing was pushed on me, and they just alerted me of problems so that I Nothing was pushed on me, and they just alerted me of problems so that I can decide what action to take.
I love that about Valvoline. I think that it builds a great relationship with the customer and I hope you guys continue with the same practices. Lisa G. No waiting was a plus. I have been here before and the same service each time. Friendly staff and fast service. Max M. Even with a free coupon somewhere else its not worth the risk. Your guys do this for a living!
Walden Coyle. Quality, professional service.
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Quick, convenient, friendly Fast service and completed all that I needed'. Peter B. This particular visit was great. The service was friendly, courteous and timely. The atmosphere here makes me feel comfortable. Allowing me to hang out and watch is a plus. They topped my fluids and communicated them properly. Moreover, Jonathan the manager, is a big reason I am so satisfied with this store and their staff. I was having overheating problems. Even thought I just bought my car last May and only had first oil change at this location on Golf Coarse a few months ago, he pulled my car in and inspected it.
Turns out I left the coolant low from changing the thermostat the night before and he helped me fill it properly with diligence and patience which I obviously lacked the night before along with know how. On his inspection he pointed out several things and discussed very knowledgeable information including the radiator hose underneath that was not properly connected. He helped me put it on securely and I haven't had an once of worry since the last miles I drove since my visit with Jonathan. That kind of genuine care is rare. Thank you very much to the team who serviced my car yesterday and Jonathan for taking the time to be seriously cool.
Derrick was the BEST! He is super courteous and quick!!! Great guys, great service. The guys where really cool, got to my vehicle in right away,and got it done no problems. Yvette O. The employees were really friendly.. Miggy G. Associates were very friendly and extremely professional! Great staff and location. Dave M. It's not rocket science. Y'all do a fantastic job every time. Why would I go anywhere else? Employees were very friendly, knowledgeable, and efficient. Very fast and friendly!!! I have returned to this particular service center over the past 5 years to service all 5 of my vehicles 2 Yukons, 1 Duramax, I have returned to this particular service center over the past 5 years to service all 5 of my vehicles 2 Yukons, 1 Duramax, 1 Jeep, 1 Explorer , because of the friendly, courteous, knowledgeable staff.
The service was fast and complete. Everybody was working trying to get a job done. Kevin S. Quick, courteous, friendly. The service was great! First time there.. People were professional and curtious. Everyone in the staff were very friendly and respectful, they let me know what they were going to do so I knew what to expect an Everyone in the staff were very friendly and respectful, they let me know what they were going to do so I knew what to expect and there were no surprises, and my wait time was very brief.
Technicians were highly experienced and knowledgeable. Did a transmission flush until fluid was clear and clean. In and out qui In and out quickly. Customer service is outstanding. Albuquerque West Side. Very aware of customer needs; excellent juggling of vehicles; professional working relationship among the staff; enjoyable inter Very aware of customer needs; excellent juggling of vehicles; professional working relationship among the staff; enjoyable interaction with the staff.
Betty A. The staff was so kind and friendly to me.. The young man ALL of them were fantastic to me. The manager also engaged in conversation and went over the services with me. He was not pushy he was nothing but pleasant and honest. Valvoline should be proud of this group of young man that were present on the day of my service. My intention was to get my emissions test as I found them on the internet with nothing but high remarks. I went and ending up getting my oil changed and windshield wiper blades. I am going to check with my husband for other services they offer and if I my husband feels I need to proceed on with these other services offered I will return to have them preformed after our vacation.
Scott A. Completely satisfied with the professional job. The team that assisted me were amazing. They communicated and worked well together. The gentleman helping me was very knowledgea The gentleman helping me was very knowledgeable and helpful. He spoke with me the entire time they worked on the vehicle. This experience was not at all what I expected. I will definitely be returning. All these technician young men are always professional and courteous!
Rudy S. Knowledgeable staff. No high pressure sales like Jiffy. I am staying there. Valvoline h Valvoline has always been my number 1 choice. Professional and friendly and fast. Two gentleman helped me throughout my visit one was Lorenzo and they both were respectful and professional. They explained ever They explained everything to me in detail with any pressure to purchase any additional services. The gentleman that helped me was very friendly, polite and knowledgeable and willing to answer any questions that I had.
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Jonathan told me to take a hike I had asked which direction would be a nice walk, he recommended the petroglyphs behind the I had asked which direction would be a nice walk, he recommended the petroglyphs behind the service bays. He has All of his staff running Very efficiently a He has All of his staff running Very efficiently and effectively!! Between the staff, cleanliness, friendliness, and timeliness I was satisfied with my service. Very courteous and helpful. Joey C. Dominic was very polite, courteous and helpful. He made my visit there a pleasant experience and because of him, u will be takin He made my visit there a pleasant experience and because of him, u will be taking my other vehicles there and telling my friends as well.
This location is amazing! I have been there numerous times for oil changes, this time was for a transmission flush. Every time I Every time I have been there the staff is awesome! Super friendly and polite! Very informative and not pushy like a lot of other places. I will continue to come to this location and will definitely spread the word! Thank you guys!! Randy G. I've been going to this Valvoline station for many years and have always been treated well.
I drive a 25yr old vehicle and the s I drive a 25yr old vehicle and the staff always gives me tips on keeping my forerunner running smoothly. I only go to this specific location because of the Team that works here. They are honestly the nicest and most thoughtful guys a They are honestly the nicest and most thoughtful guys and very efficient. I have referred many of my friends to them because they do such a great job. Anne D. The guys were nice and friendly in conversation. They were quick with the oil change, and I felt no pressure for additional ser They were quick with the oil change, and I felt no pressure for additional services.
I was not sure of the mileage on my last oil change, so I drove to the Valvoline shop for an oil change due to an upcoming trip I was not sure of the mileage on my last oil change, so I drove to the Valvoline shop for an oil change due to an upcoming trip I was taking. The technician, Seagle, informed me that I did not need an oil change. I way overestimated the amount of miles I had driven.
You do know what this means, don't you? It means that honesty and integrity was displayed by your employee, Seagle. Sell me oil I did not need? He told me the truth. He then checked out my fluids because I had mentioned I was going on a trip. Seagle displays all the qualities any business or corporation should seek and reward in an employee. I do not know Seagle's last name, but he sure added another great reason why I highly recommend Valvoline Instant Oil Change to my friends and family.
Knowledgeable Friendly and courteous. He has worked on my vehicles previously, and has always been very efficient and professional He has worked on my vehicles previously, and has always been very efficient and professional. Michelle S. The attendants were very professional, attentive and explained everything to me without any pressure. I'll be going back. I didn I didn't use the waiting room because it was cool in there and I tend to always be cold. John Q. For the services I elect, there is not normally a problem. Employees are courteous. The service is quick, but not rushed.
David J. I was not asked if I wanted additional services while waiting. Never mind. One happy customer. Great servises making stuff, quick services. Love it!!!! Barry H. Nobody "walked on water" The staff was friendly courteous did their jobs and that was it. To get a Highly Satisfied review from To get a Highly Satisfied review from me one has to go beyond the tasks at hand. I believe in acknowledging exemplary work not just an 'ataboy' for doing what is expected.
Jeff S. Friendly technicians, Communicated with me and other techs, quick service. We have used this Valvoline Station for several years now. It is close to our home and we have built a friendship with your cour It is close to our home and we have built a friendship with your courteous staff. It's always a fun experience. Chris is an outstanding person. I look forward to seeing him each time. We are extremely satisfied and thankful for the advice and care given to our not so new cars.
There's no question, we will be back. Employees were very professional and courteous. Obvious the employees enjoy working at Valvoline. Billy H. As soon as I pulled two young men came up to me and said what a Beautiful car. Very personable. Then they had me pull in and wa Then they had me pull in and wasted no time getting the job done. Kristi C. Jonathan, store mgr, is always very personable and knowledgeable.
He even went under my car himself to check that the drain plu He even went under my car himself to check that the drain plug was secure, since one time someone had forgotten to tighten it, so I always ask. He also noticed a bolt missing on something with my exhaust, and replaced it free of charge. He really goes above and beyond. I will always return to this Valvoline as long as he is there. Great job! Marc G. Great, curteous service! Dave T. I went in for an emissions test and was in and out very quickly. The technician was friendly and got right to business and got m The technician was friendly and got right to business and got me out quickly.
I as impressed by the honesty and knowledge of Dominic. He pointed out any problems I had and assisted in correcting them quickl He pointed out any problems I had and assisted in correcting them quickly and with a friendly and positive attitude. I am most appreciative and Dominic should be appreciated by Valvoline as a very good employee. Employees talking to each other using unprofessional language. Great customer relations, fast service and a great price. Frank M. Bianca A. I really appreciated that!
I took my fathers vehicle in for maintenance. As a woman it can be nerve racking not knowing exactly what I was needing. Everyone was very helpful and explained everything needing to be done and answered all my questions without frustration. I will return to this specific location for my personal vehicles as well. Very friendly staff and no waiting. Guys working were also having a good time performing their job! Also had fun with me and it was all in good faith. Jonathan and staff professionals great customer service nice attitudes. These men were very friendly and fast.
First is the speed of the service. Second, I love that I can just wait in my car. Third, the guys are really friendly which I ap Third, the guys are really friendly which I appreciate. They always let me know what other services they can ha Dee for me but are not pushy about it. Thoroughness of service. They where very quick in getting my car in the bay and started the service and where very friendly as well. Just typical good service.
Been going for years. Will continue. Very knowledgeable and no pressure, explained recommended services and left it at that. Completed service in a timely manner. Staff is knowledgeable and very informative about my vehicle. This location only has three service bays. I pulled up and was two cars back from entering, i decided to run a quick errand and I pulled up and was two cars back from entering, i decided to run a quick errand and return. I returned in approximately 15 minutes and the two vehicles that were in front of me were just entering the service bays.
I then waitied about ten more minutes for my turn. Had I waited my total wait time would have been close to 25 minutes just to enter the bay. The employees were working diligently so I cant fault them for the delay. Based on my observation the delay was either a factor of not enough bays or not enough labor. I requested a service and the tech informed me that according to the manufacturer it was not due for 12, miles still.
I was I was a bit early and had it done anyway.
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I drive across town to this store because the staff is so friendly and polite, and they don't try to gouge me with stuff I don't I drive across town to this store because the staff is so friendly and polite, and they don't try to gouge me with stuff I don't need. I've been there several times to get my tires checked, and they're just as friendly and courteous for that, too. Your employee could have taken advantage of me and he, instead, was very honest and helpful. He was courteous, respectful, and f He was courteous, respectful, and friendly. I usually rate higher if the service was exceptional and employees went above and beyond.
The service was satisfactory and stand The service was satisfactory and standard. I like the service I receive. Only because I use synthetic blend mix in this vehicle and I could have gone another plus miles and they did not tell me so Only because I use synthetic blend mix in this vehicle and I could have gone another plus miles and they did not tell me so I feel the should have told me and I could have saved some money.
I did return with another vehicle that afternoon and the young man said I was not due yet. Why don't you set up the computer to issue stickers for the miles you can actually go on synthetic oil. Other than this I take all my vehicles to Valvoline and the staff is always friendly and I would normally give them a Highly Satisfied. The team working when I went for my oil change were all really professional, nice and courteous.
That was pretty awesome. Seems like good Customer Service is hard to find these days and they were spot on. Carrie T. The service was fast and professional. Very slow staff and not enough staff. With several cars waiting outside you could see them casually moving around, and they did With several cars waiting outside you could see them casually moving around, and they didn't have enough people to work all three bays. While waiting outside I could see that the vehicle in front of me was having more than just an oil change, but rather than letting me know and directing me to another bay, I had to get out, ask someone what the delay was, then move to a different lane.
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Always great service Golf Course location! The Guys at the Golf Course location in Albuquerque are great. I always enjoy taking my vehicle there. It's like talking to my Great service and reasonable prices. I have no problem with your service it is always great, the gentleman seem knowledgeable and are great, kinda pricy though will They were fast and friendly. They also let me know what next service was recommended next according to my mileage. They are plai They are plain awesome.
There was no communication about the service and what was done to my vehicle. Although courteous, not overly engaging. Richard E. They did the oil change while I waited in my truck and was very friendly and conversational. John D. Fast and communicate well. Jill D. Laurel Lee. Manager Jonathan was very clear and told me what they were going to what I might consider doing I but they were unable to due to Manager Jonathan was very clear and told me what they were going to what I might consider doing I but they were unable to due to my having a sealed system was kind and neatly dress and very quick so I was out in about 20 minutes.
This has become my replacement for going to Hundai for all my maintenance. Pat T. Staff was knowledgeable and friendly. Explained some of the items to me and treated me with respect. Obviously knew what they Obviously knew what they were talking about. Techs are kind and friendly. Recommended needed service for the car. I'll be back to do those items. Gary, Premier appliance repair.
Michelle G. Cade J. The customer service that the staff exuberates is stellar. From the manager down. I always feel welcomed and treated with respec I always feel welcomed and treated with respect. I will continue to bring both of my vehicles to this Valvoline. Your prices are too high for full synthetic. I arrived 5 minutes before they closed and they still accommodated me. I appreciate it!!
Staff was friendly and efficient in handling my oil change. The customer service was great. I am very satisfied with service. There was an employee car in the other bay. I did not get the usual great customer service. It took 35 min for my oil change fro It took 35 min for my oil change from a new employee who was very friendly and nice. CS did not review my oil change. I love Valvoline for my car services. The other locations treated me well.
This oil change took so long and there were NO Other Customers. Rafael R. Outstanding customer service and quick oil change, personal very professional. Quick, easy, they had everything I needed. Pulled up my info and completed the emissions test and oil change quickly. The process was quick. The staff was friendly and extremely helpful.
I will continue to use this location regularly and will rec I will continue to use this location regularly and will recommend them to friends and family. Ben G. The gentleman was prompt and courteous. Debbie C. Additionally, the property boasts a top-notch practice facility that is over 60, square feet. Rounding out our list of top New Mexico golf courses is their university course. It is considered one of the best public golf courses in the entire country and has hosted several national tournaments at the collegiate level. This is another great value to play a well manicured and challenging layout.
If you are in the Albuquerque area then it certainly should be at the top of your list! It will be your reference guide for years to come!
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