Large transformation deals

That level of turnaround now means that by the time the solution is ready, the objective or need may have changed. Innovation "around the edges" is no longer enough. In response to these forces, many companies implement technological change within a single business or functional unit, or even just at the customer-facing level.

These limited and disconnected efforts can have the undesired outcome of "fencing in" new technology without supporting organization-wide, end-to-end transformation. Baker makes the case more bluntly: "A seismic shift in culture requires a technological shift of equal magnitude.

There's no such thing as "just" a support function. In a highly competitive global landscape, so-called support functions such as IT or HR must pull their own weight as value creators. Other functions like sales and finance have made the transition and are now continuously improving, and IT and HR must follow. Technological transformation is just the beginning.

The greatest challenge facing organizations seeking transformation is not just the technology, but culture. But true business transformation means transforming the culture itself, and that takes real leadership. Baker agrees, adding that the culture in question must focus on the customer. To address these transformational challenges, companies need a technology solution that permits rapid design, adoption, and adaptation, that frees resources for creating competitive differentiation and value, and that can be easily and economically deployed and scaled.

That technology is cloud. Best practices are built in. Best-in-class cloud ERP, HCM, CX, and SCM solutions leverage best practices by design, meaning that your organization can focus its resources on what differentiates it from the competition, without continuously reinventing internal business processes.

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At the same time, Campbell notes, the ideal cloud solution is flexible enough to adapt to processes that are competitive differentiators. He cites the example of HCM: "There are competitive differentiators in the HCM space, particularly on the recruitment and talent management fronts. The beauty of a flexible cloud platform is that it can be tailored to the unique needs of businesses without traditional code customizations.

A holistic approach. Enterprise cloud solutions are uniquely suited to fully integrated, end-to-end architectures that function across organizational boundaries, even at the customer-experience level. They can be as complex and interoperable as needed, without generating the maintenance overhead of on-premises solutions or even limited-functionality cloud apps from multiple vendors.

Adds Shorter, "The reason digital transformation drives business transformation is that it connects all parts of the organization together. This makes the business highly responsive to changes in the environment. End-to-end supply chain management. Even as cloud solutions connect organizations, processes, and functions internally, they are the ideal platform to unite the supply chain from vendor to customer as well.

They are particularly suited to the buyer-centric supply-chain design that has transformed entire industries. This is even starting to dominate life sciences, where the concept of patient-centric design is transforming healthcare end to end. It makes sense for large organizations to begin transformation on a smaller scale as proof of concept before moving on to a broad-based deployment.

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But as we've seen, many companies stop there, stymied by functional and operational silos and a lack of a vision for holistic transformation. Cloud solutions are built for scalability, permitting companies to tap in to a handful of instances and processes or an entire organization's worth without continually adding infrastructure or new vendors.

Drastically reduced deployment time. Whether creating new products or streamlining business processes, speed counts. With the cloud, however, the infrastructure is already built and ready to deploy.


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In fact, Capretta notes, once the organization moves to the cloud, many aspects of configuration and management can be handled by business functions themselves. More resources for innovation. Because the cloud requires significantly fewer IT resources, consultants, and personnel to deploy and maintain, your team can focus on creating real competitive differentiation. A trusted partner. Finally, cloud computing providers are highly incentivized to offer best-in-class customer service and continuous product improvement.

Are they developing in the right way? Do they have the right vision for the future work that aligns with where I think I want to be in three years? Cloud is the technology solution that will drive and enable ongoing business transformation.

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But as we've made clear, technology is just one component of transformation, and in many ways, it's the easier one. The keys to fundamental business transformation, then, lie not just in establishing a culture that embraces the initial transformation, but also in leading and managing ongoing change.

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There's no two ways about it. Without sponsorship at the highest level, business transformation is unlikely to succeed. They have to walk the walk and talk the talk. It truly requires commitment. In most organizations, the responsibility for this education falls on the CIO's shoulders.


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This has already become a best practice among the most successful organizations, Seminaro notes. Clear business objectives. Though critical, technology is still just an enabler of business goals and objectives. It is crucial, then, that everyone understands and is aligned to those objectives before considering and choosing the technology that is needed. Where do we want to take the company in the next couple of years? Technology then becomes the critical enabler to make it happen. A strong key-user network.

Many of our experts raised the notion of uncovering and nurturing a network of key users representing regions, functions, and business units across the organization to help develop the program initially and later to evangelize its benefits to their peers. An animation on the key components of the risk transformation journey and how we can help.

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PwC’s M&A Integration Survey: Transformational deals and strategic success: PwC

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You will not receive KPMG subscription messages until you agree to the new policy. Ignore and log out Continue. Close Hi! Business Transformation Business Transformation Share. Seven steps to tech transformation success Seven steps to tech transformation success Existing technology platforms and processes are a core reason why transformation projects take too long and cost too much. Services Advisory Management Consulting We help you to Engage with your customers on their terms Convert your data into insight Turn your technology vision into reality Optimise your operations and sector focus Streamline your support functions Improve outcomes for government Realise your people potential.

Payments Advisory. Buying a business. How we can help At KPMG we provide the understanding and insight — together with the backbone of tools and software — to help our clients safely and adeptly navigate the transformation journey.